Viewing and Ordering Photos

If you experience problems when viewing or ordering prints, please call Shutterfly Pro Galleries Customer Service at 1-800-416-1465 Option 1 (Mon-Fri 8-4 PST).  For problems other than viewing or ordering prints, send a problem report email to (the subject line and browser information will automatically be entered in the email message).  Please append any additional information about the problem to the end of the message without deleting the browser information. 

If you have an emergency that requires our immediate attention, you can reach us by phone at (650) 224-8902.

A Shutterfly Pro Galleries photo album contains pages of thumbnails of the event photos.  Click the check box below each photo you want to have printed and press the Order items button to add them to your shopping cart.  If you are viewing a slideshow of the photos, check the Add picture to order checkbox to add the displayed photo to your shopping cart.  Once you are ready to place the order, just click the Order now button.  You will be led through a few more pages to complete your order and a short time later the photos will be delivered to your door!  A Shutterfly Pro Galleries order can span photo selections from multiple albums within a gallery, but not across galleries.  If you are ordering from multiple albums in a single gallery, select the images in the first album for your order.  Once you are on the Select Sizes and Quantities page, and you have made your choices, click the <- Back : Add more pictures button to return to the current gallery page. Repeat this process for the next album until you have selected all of the images for your order.

When viewing photos, the images may look dark if your monitor is not properly calibrated, but this will not affect the quality of the prints.  The prints will have the correct color and balance between highlights, mid-tones, and shadows.  Your satisfaction with the prints is guaranteed by Shutterfly and by dabstudios.

We have added the ability for the dabstudios web site to properly work with many web browser types and versions, but you may be using a type or version we have not encountered.

Photo Organization

dabstudios.com photos are hosted by Shutterfly Pro Galleries and organized by albums and galleries.  Our website, dabstudios.com, organizes and presents the galleries by sport or category and by school year.  Galleries contain one or more albums of photos.  Each gallery covers a season for one sports team, or one type of event for a school year.  An album contains the photos from one sports game or one event.

Notification of new Photo Albums

New game or event photo albums are posted on the dabstudios Home page and on the Galleries page.  When a sports game or event that one of your family members participate in has been processed and uploaded to our Shutterfly Pro Galleries, a message will be sent to the dabstudios twitter account.  At the beginning of a season we will send everyone associated with a team an email announcing the dabstudios gallery for that team. To send this email message, we need to coordinate with a team parent who is in charge of distributing information to the team members and parents.  If you are a team parent for a team that dabstudios has photographed and you have not been contacted by dabstudios, please send an email to .

Photo Galleries Passwords

All dabstudios photo galleries are password protected.  Information on the dabstudios and Shutterfly privacy policies can be found in the Privacy section of the About Us page.  When game or event albums are added to a gallery, a message with the access information and password is sent to the team members, parents and any other family members who have requested that they be added to the notification list.  If you do not have the password for a gallery, please contact .

Accessing a Photo Gallery

You can find a specific photo gallery by knowing which school year, September through August, and which sport you are looking for.  Individual school year gallery pages are available through the menu items on the left side of every dabstudios.com page.  The Galleries page has a Galleries by School Year tab that contains an image and label for each school year gallery page.  Click on the school year galleries image or label for the school year you are interested in.

A school year gallery page is organized into three sets of tabbed sections.  Each tab contains all the galleries for a sport or category that were photographed during the school year.  If the sport or event you want to see is not in the currently visible tab, click on the text in the desired sport or gallery tab to make that tab's contents visible.  Tabs that are colored yellow have no photo albums and cannot be selected.

Click on a specific gallery image or label to view that gallery.  Once you click on this link, you will be directed to the dabstudios Shutterfly Pro Galleries website.  You will be asked to "Sign In" by entering the gallery password.  Once you have entered the password, you will see a page that shows you all the albums in the gallery.  Select an album to view by clicking on the link in the album box.  Now you are ready to choose photos to have printed!

If you experience difficulty finding or accessing a gallery or album, please contact .

dabstudios Customer Support

If you have an issue with a print order, click on the Galleries tab for info on resolving your issue.

If you have an issue with ordering images or calendars by email, please send a issue email to (the subject line and browser information will automatically be entered in the email message).  Please append information about the problem to the end of the message without deleting the browser information. 

If you have an emergency that requires our immediate attention, you can reach us by phone at (650) 224-8902.

dabstudios Customer Support

If you have an issue with a print order, click on the Galleries tab for info on resolving your issue.

If you have an issue with any of our services, please send a problem report email to (the subject line and browser information will automatically be entered in the email message).  Please append information about the problem to the end of the message without deleting the browser information. 

If you have an emergency that requires our immediate attention, you can reach us by phone at (650) 224-8902.

Using Help to Resolve Problems

Review the information in the Galleries, Products and Services tabs on this Help page for answers to questions you may have or ways to resolve problems you may have experienced.  While you are looking at your family's event photos, use Shutterfly's Help buttons if you have a question.  Shutterfly has extensive help information to answer many questions you might have about viewing and ordering prints.

Analyzing Problems

The most common problems reported by dabstudios customers are related to signing into a gallery, which requires a password.  Be sure to type the gallery password in exactly as it was sent to you, including the capitalization.  The passwords sent to you have been fully tested before they were sent, so if you have a password problem it is either due to a typographical error in entering the password, a web browser problem, or in the worst case, an infected computer.

Most of the non-trivial problems that dabstudios customer support handles are caused by old or obscure web browsers, or by viruses or spyware that effect the Shutterfly Pro Galleries ordering process.  If you experience problems, try using a different web browser or a different computer in your home or office to determine if the problem is specific to a web browser or computer.  Please include this information in any problem reports you send to Shutterfly Pro Galleries customer support or dabstudios customer support.

Shutterfly Pro Galleries Customer Support

If you experience problems when viewing or ordering prints, please call Shutterfly Pro Galleries Customer Service at 1-800-416-1465 Option 1 (Mon-Fri 8-4 PST), or send a problem report email to (the subject line and browser information will automatically be entered in the email message).  Please append information about the print viewing or ordering problem to the end of the message without deleting the browser information. 

dabstudios Customer Support

If you have a problem with ordering images, calendars, or cards by email, or if Shutterfly Pro Galleries customer support cannot resolve your print ordering problem, please send a problem report email to (the subject line and browser information will automatically be entered in the email message).  Please append information about the problem to the end of the message without deleting the browser information. 

If you have an emergency that requires our immediate attention, you can reach us by phone at (650) 224-8902.

dabstudios profiles their monitors to maintain correct image density and color throughout the image processing workflow.  This means that on our monitors we can see the difference between all of the grayscale squares below.  We recommend for best viewing that you adjust or profile your monitor to be able to see the difference between X, Y and Z minimally and A, B and C ideally.